Privacy Policy for Lovar

Last Updated: 18/01/25

Thank you for choosing Lovar (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Lovar (the “App”). By using Lovar, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the App.

    1. Information We Collect

    We collect the following types of information to provide and improve our services:

  • Personal Information:
    • Name: We collect your name during registration to personalise your experience.
    • Phone Number: Used for account creation, authentication, and communication.
    • Partner Information: Your partner’s details (e.g., name, phone), we use this to facilitate shared features like Love Chat and Memories.
  • Session Data:
    • Conversations with Aria: Transcripts of your sessions with Aria, our AI relationship coach, are stored to provide personalised insights and recommendations.
    • Session Insights: Data derived from your sessions, such as sentiment analysis and topic modeling, is used to improve your experience.
  • Memories Data:
    • Photos, Videos, and Text: Content you upload to document your relationship journey is stored securely.
  • Usage Data:
    • App Activity: Information about how you interact with the App, such as features used, session duration, and frequency of use.
    • Device Information: Device type, operating system, IP address, and unique device identifiers.
  • Technical Data:
    • Logs and Analytics: Data collected through cookies, log files, and third-party analytics tools to monitor App performance and troubleshoot issues.

    2. How We Use Your Information

    We use your information for the following purposes:

  • To Provide and Improve the App: Deliver features like Aria sessions, Love Chat, and Memories, and enhance user experience.
  • Personalization: Tailor insights, recommendations, and content based on your usage and session data.
  • Communication: Send you updates, notifications, and support messages.
  • Analytics: Monitor App performance, diagnose issues, and improve functionality.
  • Security: Protect your account and data from unauthorised access or misuse.

    3. How We Share Your Information

    We do not sell your personal information. However, we may share it in the following circumstances:

  • With Your Consent: For example, when you invite your partner to join Lovar.
  • Service Providers: Third-party vendors who assist us in operating the App (e.g., Supabase for data storage, analytics tools for performance monitoring). These partners are contractually obligated to protect your data.
  • Legal Compliance: To comply with applicable laws, regulations, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

    4. Data Security

    We take the security of your data seriously and implement industry-standard measures to protect it:

  • Encryption: Data is encrypted in transit and at rest.
  • Access Controls: Only authorised personnel have access to your information.
  • Row-Level Security (RLS): Used in Supabase to ensure fine-grained access control.

    • However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

    5. Your Rights and Choices

    Depending on your location, you may have the following rights regarding your data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Opt-Out: Opt out of data collection or marketing communications.

    • To exercise these rights, contact us at support@lovarapp.com.

    6. Third-Party Services

    Lovar may integrate with third-party services (e.g., Supabase, analytics tools). These services have their own privacy policies, and we encourage you to review them.

    7. Data Retention

    We retain your information only as long as necessary to provide the App’s services or as required by law. For example:

  • Session Data: Retained for [Insert Time Period] to provide insights and recommendations.
  • Account Information: Retained until you delete your account.

    8. Children’s Privacy

    Lovar is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

    9. International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data.

    10. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the App or via sms. Your continued use of Lovar after such changes constitutes acceptance of the updated policy.

    11. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: support@lovarapp.com